35bg's Privacy Policy
Your personal information is very important to us. 35bg always keeps your data secure through SSL encryption and internationally standard security measures.
1Introduction & Scope
This Privacy Policy ("Policy") is issued by the 35bg platform ("35bg", "we", "our") and applies to the website at https://35bg.lat and its related services ("Platform"). This Policy describes what personal information we collect when you use our Platform, why we collect it, how we use it, with whom we share it, and how we keep it secure.
By using our Platform, you accept the terms of this Policy. If you do not agree with this Policy, please refrain from using our services. This Policy may be updated from time to time, and any changes will be published on this page.
2Information We Collect
35bg may collect personal information from you in a number of ways. The details of that information are set out below.
Identity Information
When you create an account or log in, the following information may be collected:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Account username and password (stored in encrypted form)
Financial Information
Information required to complete transactions and process deposits or withdrawals:
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and reward information
Technical Information
Information collected automatically to ensure the security and performance of the Platform:
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Time and duration of Platform access
Gaming Activity Information
Information collected to improve your gaming experience and ensure responsible gaming:
- Play history and preferences
- Betting patterns and statistics
- Game categories used and related statistics
- Session duration and frequency
3Purpose of Using Information
35bg uses collected personal information for the following legitimate purposes:
| Purpose | Details |
|---|---|
| Account Management | To create, verify, and secure your account, and to ensure the login process. |
| Transaction Processing | To safely complete deposit and withdrawal requests via bKash, Nagad, and Rocket. |
| Customer Support | To resolve your issues and answer your questions via live chat and email. |
| Age Verification | To confirm that the Platform is used only by individuals aged 21 or above. |
| Responsible Gaming | To identify potentially problematic gaming behaviour and provide support. |
| Security & Fraud Prevention | To prevent unauthorised access, fraud, and money laundering. |
| Service Improvement | To conduct analysis in order to improve Platform performance and user experience. |
| Legal Obligations | To maintain records required to comply with applicable laws and regulations. |
4Cookies & Tracking Technologies
What Are Cookies and How Are They Used
Cookies are small text files stored on your device. 35bg uses the following types of cookies:
- Essential Cookies: Necessary for the basic functioning of the Platform, such as maintaining login sessions.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Collect usage statistics about the Platform to help improve the service.
- Security Cookies: Help prevent unauthorised access and fraud.
You can control cookies by changing your browser settings. However, disabling certain cookies may affect the functionality of the Platform.
5Sharing Information with Third Parties
35bg does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:
Service Providers
With trusted partners for payment processing (bKash, Nagad, Rocket), technical support, and customer service, who operate under strict confidentiality agreements.
Legal Obligations
To appropriate authorities when required by court order, government directive, or legal investigation. Only the minimum necessary information will be provided in such cases.
Security Protection
Where necessary for the prevention and investigation of fraud, money laundering, or any other unlawful activity.
Game Providers
Only the minimum information necessary to manage the gaming experience is shared with game providers such as Pragmatic Play, Spribe, JILI, and PG Soft.
6Data Security Measures
Our Security Framework
35bg applies industry-standard security measures to keep your information secure. The key elements of our security framework are:
- SSL/TLS Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
- Password Protection: Your password is never stored in plain text; advanced hashing algorithms are used.
- Access Controls: Only authorised staff may access your information for specific required purposes.
- Regular Security Reviews: Our systems undergo regular security testing.
- Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorised access attempts.
- Data Centre Security: Our servers are kept in a secure environment with both physical and digital security measures.
While we make every effort to protect your information, no method of transmitting or storing data on the internet can be guaranteed to be completely secure. It is therefore your responsibility to keep your account password confidential.
7Data Retention Period
How Long Information Is Retained
35bg retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as applicable law requires it to be retained.
- Active Accounts: Account information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, relevant information may be retained for a specified period in accordance with legal and regulatory requirements.
- Transaction Records: Financial transaction records are retained for the period required by law.
- Marketing Information: If you wish to opt out of marketing communications, action will be taken accordingly from the time of your request.
8Your Rights
As a registered user of 35bg, you have the following rights over your own personal information.
Right to Access
You may request from us at any time to know what information we hold about you.
Right to Rectification
If any of your information is inaccurate or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though it may not be possible to delete all information due to legal obligations.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
Right to Data Portability
Where applicable, you may receive your information in a structured, machine-readable format.
Right to Object
You may object to the processing of your information for specific purposes.
To exercise any of the above rights or for any request relating to your information, please contact our support team. We will endeavour to respond to your request within a reasonable time.
9Protection of Minors
Not for Those Under 21
The 35bg Platform is intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors. An age verification process is followed at the time of account creation.
If we are informed that we hold information belonging to a minor, we will promptly delete that information and close the associated account.
10Policy Changes & Updates
Policy Update Process
35bg reserves the right to update this Privacy Policy from time to time. This Policy may change in response to service improvements, legal changes, or enhancements to security measures.
- We will notify you of any significant changes through appropriate notice.
- The updated Policy will be published on this page and will take effect from the date of publication.
- Continued use of the Platform after any changes will be taken as acceptance of the updated Policy.
- If you do not agree with the changes, you may request that your account be closed.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the channels below.
Live Chat
Available 24/7. Support is provided in Bengali and English. Live chat is the fastest way to get instant help.
Email Support
For any privacy-related requests or complaints, write to:
[email protected]
To properly process your privacy request, we may need to verify your identity. Please contact us from the email address registered to your account.